Refund Policy

1. Where refunds go

Refunds are added to your Boostero balance. If you want a refund to your bank or original payment method instead, contact support by ticket or on Telegram.

Before a refund to your payment method, any bonus that was added to your balance, for example from a coupon or a promotion, is deducted. Example: you pay $100, receive a $20 bonus and spend $20. If you then ask for a refund to your payment method, we refund $80.

2. When you can get a refund

You can ask for a refund within 14 days of placing an order if:

1. the order is marked Completed but was not fully delivered: we refund the part that was not delivered;
2. the order has not started within 5 days: we refund the full amount.

3. Partial delivery and delays

If an order cannot be delivered in full, the part that was not delivered is refunded to your balance.

Start and delivery times are estimates and are shown in each service's description. An order that is in progress cannot be canceled or refunded, unless it has not started within 5 days. If an order is late, contact support and we will look into it.

4. Refills

1. Refill applies only to services whose name or description offers it, and only for the period stated there. To ask for a refill, use the refill option on the order where it is shown, or contact support.
2. No Refill means no refill and no refund if the count drops after delivery, however large the drop, even if all of it drops. The descriptions of our No Refill services say the same.
3. If the account or post already had 100,000 or more of the metric you ordered (followers, subscribers, members, likes or views) before the order started, refill does not apply. On counts that large, a drop from our delivery cannot be told apart from the normal changes of the account or post.

5. Services described as non-drop or lifetime

1. For services described as non-drop or lifetime, refill is available for as long as that service is available in our catalogue. If we remove the service from our catalogue, its refill period ends.
2. To ask for a refill, open a ticket with your order ID. Most of these services have no refill button on the order.
3. The remedy for a drop on these services is a refill, not a refund.
4. The 100,000 rule in section 4 applies to these services too.

6. What cannot be refunded

1. Orders for private accounts or wrong links.
2. Orders placed while another order for the same link and metric was running, on Boostero or with another provider (see our Terms of Service).
3. Drops on No Refill services, and drops covered by the 100,000 rule above.
4. Orders affected by actions a platform takes against the account or content.

7. Chargebacks and disputes

If something is wrong with a payment or an order, please contact support first. Refunds are handled through support.

If you open a chargeback or a payment dispute, we may suspend or close the account and remove the followers, likes or other services delivered with that payment.

Nothing in this policy limits the rights you have as a consumer that cannot be waived under the law that applies to you.

8. Contact

Refund questions: email support@boostero.com, message us on Telegram @boostero_smm, or open a ticket from your account.